COACHING TERMS AND CONDITIONS

These Coaching Terms and Conditions (the “Terms”) govern your purchase of and participation in any coaching program, service, container, package, mentorship, membership, community, or related offer made available by Leah Bryant/Leah Bryant Co, a Ohio LLC with a principal place of business at 9705 S State Route 48 Loveland, OH 45140(“Coach,” “we,” “us,” or “our”).

By checking the box indicating your acceptance, clicking to purchase, enrolling, submitting payment, signing electronically if applicable, or otherwise accessing or participating in an offer, you agree to be bound by these Terms.

If you do not agree to these Terms, do not purchase, access, or participate in the offer.

1. Scope and Acceptance

1.1 These Terms apply to your purchase of and participation in any coaching offer we make available through our website, checkout pages, application pages, scheduling pages, payment pages, client portal, or related communications.

1.2 The specific coaching offer you purchase, including the program name, general description, pricing, billing structure, duration, included features, and any bonuses or add-ons, will be identified in the applicable sales page, checkout page, application materials, confirmation page, invoice, welcome email, or similar offer materials for that offer (the “Offer Details”).

1.3 These Terms, together with the applicable Offer Details, our Privacy Policy, and any other policies or rules expressly incorporated by reference, form the entire agreement between you and us regarding the purchased offer.

1.4 If there is a direct conflict between these Terms and the specific Offer Details for the purchased offer, the Offer Details will control only with respect to that specific commercial term.

2. Eligibility and Authority

2.1 You represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

2.2 If you are purchasing on behalf of a business or other entity, you represent that you have authority to bind that business or entity to these Terms.

3. Coaching Offers and Included Features

3.1 We offer a variety of coaching products and services, which may include 1:1 coaching, private coaching packages, fixed-length containers, ongoing retainers, mentorships, hybrid offers, community-supported offers, group support elements, templates, prompt libraries, recordings, AI-enabled resources, and other related services.

3.2 The features included in your purchase depend on the specific offer you select. If a feature is not listed in the Offer Details, it is not included.

3.3 Unless the Offer Details expressly say otherwise, you are not purchasing unlimited access to us, unlimited messaging, emergency support, on-demand support, lifetime access, or indefinite access to materials, recordings, or community spaces.

3.4 We may make reasonable changes to scheduling, session cadence, sequencing, format, delivery method, platform, support channels, materials, community structure, bonus content, or administrative processes for business, operational, educational, legal, or platform-related reasons, provided those changes do not materially reduce the overall value of the purchased offer.

4. Fees, Payment Authorization, and Billing

4.1 You agree to pay all fees associated with the offer you purchase, as stated in the applicable Offer Details.

4.2 By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us to charge that payment method for all amounts due in connection with your purchase.

4.3 If the offer is purchased through a payment plan, installment structure, or minimum commitment arrangement, your payment plan is a payment convenience and not a pay-as-you-go arrangement, unless the Offer Details expressly say otherwise.

4.4 If any payment is late, declined, reversed, or otherwise not successfully processed, we may: (a) suspend your access to sessions, materials, support, portals, communities, or other features; (b) require an updated payment method; (c) charge interest at the rate of 1.5% per month or the maximum amount permitted by law, whichever is less; and (d) recover reasonable collection costs and reasonable attorneys’ fees to the extent permitted by law.

4.5 If your purchase includes a fixed term, minimum commitment period, or installment plan, your decision not to participate, to withdraw early, or to stop using the offer does not excuse the remaining committed balance, except as expressly stated in these Terms or required by law.

4.6 If you fail to pay any amount when due and do not cure the nonpayment within 5 business days after notice, we may, in addition to any other remedies: (a) suspend or terminate your access; (b) accelerate any remaining unpaid amounts due for the committed term, if applicable; (c) refer the account to a collections agency; and (d) pursue arbitration, litigation, or any other lawful recovery method for unpaid fees, interest, costs of collection, and reasonable attorneys’ fees to the extent permitted by law.

4.7 All fees are exclusive of applicable sales, use, value-added, or similar taxes, unless expressly stated otherwise. You are responsible for applicable taxes, excluding taxes based on our income.

4.8 We may offer temporary promotions, discounts, bonuses, or special pricing from time to time. Any such promotion applies only if it is expressly stated in the Offer Details at the time of purchase. Promotions and discounts do not apply retroactively and may not be combined unless we expressly say otherwise. Bonuses are offered as additional value, have no separate cash value, and may be delivered in a different format or substituted with a bonus of comparable value at our discretion. If access to a bonus is conditioned on timely enrollment, timely payment, attendance, or completion of any required step, you must satisfy that condition to receive the bonus. If you purchase before a later promotion becomes available, you are not entitled to a price adjustment, refund, credit, or added bonus unless we expressly agree in writing.

5. Recurring Billing, Renewals, and Monthly Offers

5.1 If your purchased offer includes recurring billing, automatic renewal, or month-to-month continuation, you authorize us to charge your selected payment method in the amount and on the schedule stated in the applicable Offer Details.

5.2 If your purchased offer renews automatically or continues month-to-month, you may cancel future renewals by following the cancellation instructions in the Offer Details or by contacting us at support@leahbryantco.com at least 7 days before the next billing date, unless a different notice period is stated in the Offer Details.

5.3 Cancellation of future renewals stops future recurring charges only. It does not excuse unpaid amounts already incurred or any applicable minimum-term commitment.

5.4 If the purchased offer is a true month-to-month offer with no minimum commitment, you remain responsible only for charges accrued through the effective cancellation date, plus any previously incurred charges.

5.5 If the purchased offer includes an initial commitment period followed by month-to-month continuation, you remain responsible for the full fees due during the initial commitment period. After that period ends, either party may end future month-to-month renewals by giving the notice required for that offer.

5.6 If the purchased offer includes recurring billing or renewal, we may change the recurring price upon at least 30 days’ prior notice, unless a different notice period is required by law. Continued participation after the effective date of the new price constitutes acceptance of the updated rate.

6. Refunds, Cancellations, Rescheduling, and Missed Sessions

6.1 Due to the time, preparation, scheduling, capacity allocation, and access provided in connection with coaching offers:

(a) Before the offer begins, if you cancel before the first scheduled coaching session or before we have begun providing substantive services, you may receive a refund of amounts paid, less any stated non-refundable administrative fee, if the applicable Offer Details provide for that.

(b) After the offer begins, all fees are non-refundable except as expressly stated in the applicable Offer Details or required by law.

6.2 Your failure to attend sessions, use support access, log into a portal, participate in the offer, or complete assignments does not entitle you to a refund, credit, or extension.

6.3 If the purchased offer includes private sessions, you must provide at least 24 hours’ notice to reschedule a session, unless a different notice period is stated in the Offer Details. Sessions canceled or rescheduled with less notice may be forfeited at our discretion.

6.4 If you miss a session without the required notice, the session may be treated as completed and forfeited without refund.

6.5 If we need to reschedule a session, we will use reasonable efforts to provide a substitute date within a reasonable time.

6.6 You agree not to initiate a chargeback or payment dispute except in good faith for a genuinely unauthorized charge. If you initiate a payment dispute, we may suspend access while the matter is reviewed.

7. Communication and Support Boundaries

7.1 If the purchased offer includes support between sessions, the approved communication channels for that offer will be the channels identified in the Offer Details, onboarding materials, or welcome email.

7.2 Unless expressly stated otherwise, we do not monitor social media direct messages, comments, or other informal channels for coaching support.

7.3 We will use reasonable efforts to respond within 48 business hours during normal business days, unless a different response window is stated for the specific offer. Response times may be longer during weekends, holidays, travel, or scheduled time off.

7.4 Our coaching offers do not include emergency support, crisis support, or real-time on-demand access.

7.5 Support outside the stated scope of the purchased offer may be offered at our then-current rates and only if separately agreed.

8. Participant Responsibilities

8.1 You agree to: (a) attend sessions on time and prepared to participate, if the purchased offer includes live sessions; (b) complete reasonable preparatory work, assignments, or follow-up actions, if applicable; (c) provide accurate and complete information relevant to the coaching relationship; (d) take responsibility for your own decisions, actions, implementation, and results; (e) maintain appropriate behavior in all sessions, communities, and communications; and (f) comply with these Terms and all applicable policies or rules referenced in them.

8.2 You understand that coaching is a collaborative process and that our ability to support you depends in part on your honesty, engagement, responsiveness, and follow-through.

9. Results, Disclaimers, and Scope of Coaching

9.1 We make no guarantee, representation, or warranty about any particular outcome, including business growth, revenue, client acquisition, audience growth, personal transformation, productivity gains, relationship outcomes, or any other specific result.

9.2 Any testimonials, case studies, client stories, examples, or wins shared in connection with an offer are illustrative only and are not promises that you will achieve the same or similar outcomes.

9.3 You are responsible for your own decisions, actions, implementation, and results.

9.4 Unless we are separately licensed and expressly retained in writing to provide a regulated professional service within the lawful scope of that license, our offers do not constitute legal, tax, accounting, financial, investment, medical, mental health, or other regulated professional advice.

9.5 If the purchased offer discusses business growth, revenue, sales, or similar outcomes, we do not guarantee sales, revenue, profit, audience growth, launch results, conversions, or business performance of any kind.

9.6 If the purchased offer includes mindset, personal development, or supportive coaching, it is not therapy, counseling, or treatment for any mental health condition.

10. Online Session Protocols, Recordings, and Technology

10.1 If the purchased offer includes live sessions, you are responsible for joining from a reasonably quiet and private location, free from unnecessary interruptions where practicable.

10.2 You are responsible for maintaining functioning audio, video, internet access, and access credentials for the platforms required to participate.

10.3 We are not responsible for delays, missed content, or poor session quality caused by your device, internet connection, environment, or technical setup.

10.4 You may not record any session, replay, community call, workshop, or other interaction unless we expressly permit it in writing.

10.5 We may record sessions, group calls, workshops, or other events for replay, reference, quality control, training, or administrative purposes, but we are not obligated to record any particular session unless expressly stated in the Offer Details.

10.6 We do not guarantee that any session will be recorded successfully or that any recording, replay, transcript, or related file will be available, error-free, complete, or retained for any specific period. Technical failures, human error, platform outages, file corruption, or other issues may prevent a recording from being created or delivered.

10.7 A failure to record, partial recording, loss of recording, or unavailability of a replay does not by itself entitle you to a refund, credit, or rescheduled session. We may, in our discretion, provide a replacement replay, written summary, substitute resource, make-up session, or other reasonable accommodation.

11. AI Tools and AI-Enabled Resources

11.1 We may use AI Tools in connection with operating our offers and supporting service delivery, including scheduling, note organization, summarization, drafting follow-up materials, administrative support, content organization, or moderation assistance.

11.2 If the purchased offer includes custom GPTs, prompt libraries, prompt packs, automations, custom bots, AI workflows, or similar resources, those items are part of the Program Materials and are subject to these Terms.

11.3 You are solely responsible for reviewing, evaluating, editing, and deciding whether to use any output generated by any AI Tool included in, recommended in, or discussed during the purchased offer. AI-generated output may be incomplete, inaccurate, outdated, or unsuitable for your business, audience, jurisdiction, or goals.

11.4 You are purchasing access to coaching services and any included Program Materials, not ownership of any AI Tool, model, system, custom GPT, bot, or underlying software.

11.5 You may not rely on AI-generated output as a substitute for legal, tax, financial, medical, mental health, or other regulated professional advice.

11.6 Your use of any third-party AI platform is subject to that platform’s own terms, privacy practices, and availability. We are not responsible for outages, policy changes, data practices, account restrictions, or acts or omissions of third-party providers.

12. Confidentiality

12.1 Each party agrees to hold the other party’s Confidential Information in confidence and to use it only as reasonably necessary in connection with the purchased offer.

12.2 We agree to use reasonable care to protect your Confidential Information and to disclose it only to personnel, contractors, or service providers who need to know it for purposes of the purchased offer and who are subject to confidentiality obligations.

12.3 Confidential Information does not include information that: (a) becomes publicly available through no wrongful act of the receiving party; (b) was already lawfully known by the receiving party before disclosure; (c) is independently developed without use of the disclosing party’s Confidential Information; or (d) is lawfully obtained from a third party without restriction.

12.4 A party may disclose Confidential Information if required by law, court order, or valid legal process, provided it gives prompt notice when legally permitted.

12.5 You understand that communications with us are not protected by attorney-client privilege, psychotherapist-patient privilege, or any similar privilege unless we are separately engaged in a privileged professional capacity and the legal requirements for privilege are satisfied.

13. Community Standards and Conduct

13.1 If the purchased offer includes community access, group elements, Slack, Voxer, Facebook groups, Circle, mastermind features, or any participant interaction outside private 1:1 sessions, you agree to participate respectfully and not to: (a) harass, threaten, intimidate, or abuse any person; (b) post defamatory, hateful, discriminatory, obscene, unlawful, or infringing content; (c) solicit other participants for competing services or unrelated promotions; (d) scrape, copy, harvest, or collect participant information without permission; (e) share another participant’s confidential or personal information; (f) impersonate others or misrepresent identity or credentials; or (g) disrupt the integrity of the offer or community.

13.2 If the purchased offer includes group or community interaction, you agree to respect the privacy and confidentiality of other participants and not to disclose, screenshot, record, repost, or share another participant’s identity, statements, questions, submissions, wins, struggles, or business information without that participant’s express permission.

13.3 We may moderate community spaces and may remove content, restrict access, mute, suspend, or remove you from a community or from the purchased offer for conduct we reasonably believe is disruptive, inappropriate, unlawful, unsafe, or harmful to the offer or other participants.

13.4 If you are removed for violating community rules or conduct standards, we may terminate your access without refund, subject to applicable law, and any committed payment obligations will remain due.

14. Intellectual Property and Single-User License

14.1 We own all right, title, and interest in and to our offers, Program Materials, methods, frameworks, templates, prompts, recordings, and related intellectual property.

14.2 Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable, single-user license to access and use the Program Materials solely for your own personal or internal business use in connection with the purchased offer.

14.3 Unless the Offer Details expressly say otherwise, the purchased offer is licensed to one purchaser only. You may not share login credentials, portal access, recordings, materials, prompts, templates, or other Program content with any other person, including team members, employees, contractors, business partners, or affiliates. Additional users require our prior written approval and may require payment of additional fees.

14.4 You may not, without our prior written consent: (a) share, sublicense, distribute, publish, sell, copy, or transfer the purchased offer or any Program Materials to any other person or entity; (b) create competing services or derivative commercial materials from the Program Materials; (c) use the Program Materials to train any AI model, bot, GPT, prompt system, or similar tool; (d) remove proprietary notices; or (e) represent our materials, methods, prompts, or frameworks as your own.

14.5 If the purchased offer includes templates or customizable resources, you may adapt them for your own internal business use only and may not resell, sublicense, publish, or distribute them.

15. Testimonials, Reviews, and Publicity Consent

15.1 You may voluntarily provide feedback, testimonials, reviews, comments, messages, screenshots, survey responses, or similar materials about the purchased offer (“Feedback”).

15.2 If you grant us permission, we may use your approved Feedback for our marketing and promotional purposes.

15.3 If you grant us permission, we may use your approved Feedback, first name, business name, likeness, social media handle, screenshots, or other agreed identifiers in marketing materials, sales pages, emails, presentations, social media, and similar business channels, unless otherwise limited in writing.

15.4 If you grant permission, you may elect one of the following: (a) we may use your name and business identity; or (b) we may use Feedback only in anonymized or partially anonymized form.

15.5 We may edit Feedback for length, formatting, or clarity so long as the substance is not materially distorted.

15.6 No compensation is due for permitted use of Feedback unless separately agreed in writing.

16. Privacy and Third-Party Platforms

16.1 Our collection and use of your personal information is governed by our Privacy Policy, available at https://leahbryantco.com/privacy-policy/.

16.2 By purchasing an offer, you acknowledge that you have had an opportunity to review our Privacy Policy.

16.3 We may use third-party platforms in connection with our offers, including video conferencing platforms, payment processors, scheduling tools, messaging apps, community platforms, portals, and AI Tools.

16.4 Your use of third-party platforms is subject to the applicable provider’s own terms, privacy policies, and service conditions.

16.5 We are not responsible for the acts or omissions of third-party providers, including outages, security incidents, changes in functionality, account suspensions, content restrictions, policy changes, or service discontinuation.

17. Suspension and Termination

17.1 You may stop participating in a purchased offer at any time, but doing so does not relieve you of payment obligations already incurred or committed under these Terms.

17.2 We may suspend or terminate your access immediately if: (a) you materially breach these Terms; (b) you fail to make timely payment and do not cure within 5 business days after notice; (c) you engage in abusive, disruptive, threatening, unlawful, or inappropriate conduct; (d) you infringe our intellectual property rights; or (e) we reasonably determine that continuing the relationship is likely to create legal, ethical, reputational, or operational risk.

17.3 If the purchased offer is month-to-month, or becomes month-to-month after an initial commitment, either party may end the relationship by providing the notice required in Section 5.

17.4 Upon termination or expiration: (a) your access to sessions, support, portals, communities, and Program Materials may cease immediately; (b) committed payment obligations will remain due unless expressly waived in writing by us; and (c) Sections concerning payment obligations, confidentiality, indemnification, limitation of liability, intellectual property, testimonials, dispute resolution, and general provisions will survive.

18. Indemnification

18.1 You shall indemnify, defend, and hold harmless us and our officers, directors, employees, contractors, agents, successors, and assigns from and against any third-party claims, demands, actions, proceedings, damages, liabilities, losses, settlements, judgments, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to: (a) your breach of these Terms; (b) your misuse of a purchased offer, Program Materials, AI Tools, or any third-party platform used in connection with the offer; (c) your violation of applicable law or third-party rights; (d) your negligent, reckless, or wrongful acts or omissions; or (e) your business decisions, implementation of information from the offer, or use of any deliverables, templates, prompts, or outputs in your business or activities.

18.2 We may participate in the defense of any matter subject to indemnification with counsel of our choosing at our own expense. You may not settle any such matter in a way that imposes liability, admissions, or obligations on us without our prior written consent.

19. Limitation of Liability

19.1 To the fullest extent permitted by law, our offers, Program Materials, AI Tools, recordings, templates, prompts, and any related resources are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, or results.

19.2 To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, punitive, exemplary, or similar damages, including loss of revenue, profits, business opportunity, goodwill, data, anticipated savings, or interruption of business, arising out of or relating to these Terms or any purchased offer, even if we were advised of the possibility of such damages.

19.3 To the fullest extent permitted by law, our total cumulative liability arising out of or relating to these Terms, any purchased offer, or the parties’ relationship shall not exceed the total fees actually paid by you to us for the specific offer giving rise to the claim.

19.4 Nothing in these Terms limits liability that cannot be excluded or limited under applicable law.

19.5 The parties acknowledge that the limitations in this Section are an essential basis of the bargain and that we would not enter into these Terms on the same terms without those limitations.

20. Dispute Resolution

20.1 The parties agree to attempt in good faith to resolve any dispute arising out of or relating to these Terms through informal discussion for at least 30 days after written notice of the dispute.

20.2 If the dispute is not resolved informally, it shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its applicable rules, unless the parties agree otherwise in writing. The arbitration shall take place in Loveland, Ohio, unless the parties agree to a virtual arbitration or another location.

20.3 To the fullest extent permitted by law, disputes shall be resolved on an individual basis only and not as a class, collective, coordinated, or representative action.

20.4 Notwithstanding the foregoing, we may bring an action in any court of competent jurisdiction, or use any other lawful process, to recover unpaid fees, enforce payment obligations, seek provisional remedies, enforce an arbitration award, or protect Confidential Information or intellectual property.

20.5 Each party shall bear its own attorneys’ fees and costs unless an arbitrator or court awards otherwise under applicable law or under these Terms.

21. General Provisions

21.1 We are an independent contractor and not your employee, partner, agent, or joint venturer.

21.2 You may not assign, delegate, or transfer these Terms without our prior written consent. We may assign these Terms to a successor in interest to our business.

21.3 We shall not be liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, epidemics, pandemics, labor disputes, platform outages, cyber incidents, government action, utility failures, internet disruptions, or comparable events.

21.4 If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified only to the minimum extent necessary to make it enforceable.

21.5 No waiver of any provision of these Terms shall be effective unless in writing. A failure to enforce any provision is not a waiver of future enforcement.

21.6 Notices under these Terms must be in writing and shall be deemed given when delivered personally, sent by confirmed email, or sent by certified mail or reputable courier to the contact information designated by the receiving party.

21.7 These Terms, together with the applicable Offer Details and incorporated policies, constitute the entire agreement between the parties regarding the purchased offer and supersede all prior or contemporaneous discussions, proposals, communications, or understandings regarding that subject matter.

21.8 We may update these Terms from time to time for legal, operational, or platform-related reasons. The version in effect at the time of your purchase will govern that purchase unless otherwise required by law or expressly stated by us.

21.9 These Terms may be accepted electronically, and electronic acceptance shall have the same force and effect as a handwritten signature.

These Terms may be accepted electronically, and electronic acceptance shall have the same force and effect as a handwritten signature.